I lost my progress after reinstalling the app+
Guest accounts live on the device only, so removing the app removes the run with it. Create an account with an e-mail and password in Settings → Account, and your season run, points and history follow you to any device. If you had an e-mail account and still can't see your progress, send us the address you signed up with.
A match I won didn't add points to my run+
Only quick-match games against random opponents count toward a season run. Games against a bot and private matches opened with a friend code are practice — they show up in your history but never change your points. A run also never pairs you with the same opponent twice, so a rematch inside the same run stays friendly.
My opponent disconnected mid-shootout+
The match pauses and a 30-second countdown appears for both players. If they come back, play resumes from the same kick. If the countdown runs out, the match ends and the reason is shown under the final score. A walkover is awarded to the player who stayed.
How do I change my nickname or country flag?+
Settings → Account → Change nickname, or Settings → Country for the flag. Nicknames are 3–16 characters and must be unique. Your flag is visible to opponents during a match and on the monthly leaderboard.
How do I report a player?+
Open the match in History, tap the opponent's name, then Report. Pick a reason and add a note. You can also use the form above with the topic “Report a player” — include their nickname and roughly when you played. We review every report and act on the account, not just the match.
Can I delete my account and data?+
Yes. Write to privacy@playwowgame.com from the address on the account, or use the form above with the topic “Delete my account / data request”. We confirm the request, remove your profile, runs and history, and reply within 30 days. Aggregated, non-identifying statistics may remain.
The game crashes or the shot replay won't load+
First force-quit the app and reopen it, then confirm you're on the latest version. If it keeps happening, send us your device model, app version and what you were doing right before the crash — that trio is usually enough to reproduce it. A screen recording is even better.
Is PlayWowGoal gambling?+
No. There is no wagering, no cash prizes and no way to buy an advantage. You play for points, monthly leaderboard places and bragging rights. The tension comes from the duel itself.